Terms and Conditions

1Community Water Supply Service

Vikasha CBO operates the Magammana Community Water Supply Project on behalf of the registered residents of Magammana, Homagama. Water supplied through this scheme is treated, chlorinated, and intended primarily for domestic household drinking and sanitation needs.

2Water Meter & Property Access

• Meter Maintenance: The water meter installed at your property boundary remains the property of Vikasha CBO. Consumers are responsible for protecting the meter from physical damage, frost, or unauthorized tampering.
• Officer Access: Consumers must grant unobstructed, safe physical access to authorized Vikasha CBO field meter readers during normal operational hours (8:00 AM – 5:00 PM) for monthly meter reading and maintenance inspections.
• Tampering & Unlawful Bypasses: Any deliberate bypass of the meter, tampering with seals, or unauthorized connection directly to the main distribution line constitutes a severe violation and will result in immediate disconnection, civil penalties, and legal reporting.

3Billing, Tariffs & Payment Due Dates

• Tariff Schedule: Monthly bills are calculated progressively according to the official domestic volumetric slabs and fixed service charge approved under National Water Supply & Drainage Board standards.
• Grace Period: All monthly water bills must be settled in full within 21 calendar days from the date of bill issuance.
• Electronic Invoices: Official e-bills and PDF downloads generated on this portal are valid municipal receipts for accounting and resident records.

4Arrears & Service Disconnection Policy

To safeguard community water sustainability and financial solvency:

• Overdue Reminders: Accounts with unpaid balances exceeding 30 days will receive automated SMS reminders.
• Final Red Notice: Accounts unpaid for two consecutive billing cycles (60+ days) will receive a formal written Red Notice.
• Disconnection: Failure to settle outstanding arrears within 7 days of receiving a Red Notice empowers the CBO maintenance committee to temporarily disconnect the service line. Reconnection requires settlement of all arrears plus a statutory reconnection fee.

5Online Payments via PayHere

• By initiating an online payment on this website, you authorize our licensed gateway provider, PayHere, to charge your designated credit card, debit card, bank account, or digital wallet for the specified amount in Sri Lankan Rupees (LKR).
• You confirm that you are the lawful authorized cardholder or account owner authorized to execute the transaction.
• Any disputed or duplicate payments are governed by our official Refund Policy.

6Limitation of Liability & Supply Interruptions

While Vikasha CBO exerts all diligence to ensure unhindered 24/7 water supply, we shall not be held liable for temporary interruptions resulting from:

• Severe seasonal droughts affecting natural groundwater levels or source tube wells.
• Regional electricity grid power cuts affecting pump house operation (CEB load shedding).
• Emergency main distribution pipeline bursts, pipe damage caused by third-party roadwork, or necessary scheduled reservoir maintenance.

7Governing Law & Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Democratic Socialist Republic of Sri Lanka. Any dispute arising out of or in connection with community water services shall be subject to the exclusive jurisdiction of the competent courts of Homagama and Colombo, Sri Lanka.